Leading researchers in the School of Experimental Science and Social Science (formerly the school of experimental social science) at Newchange alongside the School of Applied Life Technology and the Department of Social Pscychology have created a technology that makes you
talk more. Described as a form of "social GPS", "hollistic lifestyle management" and as leading the way into the 3rd generation of knowledge management', the software device called Talkmore, tracks the conversational patterns of telephone subjects, 'tags' subjects of general and specific interest, and maps personal links between different phone users.
Harry Moreland, our scientific features editor at Newchange, tested the software across a two month period and said that the results were "stunning, even if the process initially felt somewhat intrusive".
"The software has revolutionalised my life and improved my social links and bonds - no doubt about it."
As he explains, 'I just made normal calls across two months, to colleagues, business contacts, friends and family. In the course of those calls, people might convey important dates, or tell me what is going on in their lives - for example, that their wife is 3 months pregnant, or whatever - or I might agree to do something, like grab a bottle of wine for a party tomorrow night - Talkmore picks all this up. It picks everything up that you and the person in phone conversation say. To Talkmore, all that information is important. Alongside an online 'life mapping' categorisation tool, where you can flesh out/add further information, create links between the different people you call (e.g. you can clarify who is related, where you met those people, dates of birth, etc), it is a tremendous technology that achieves amazing results.
It wasn't apparent to me until repeat calls how effective Talkmore was - but the second call I made to my cousin, Bertrand, demonstrated the power of this software. At the point of selecting his mobile number, Talkmore provided a vocal 'list' of relevant information, with suggestions as to what kinds of topics I might pursue:-
- The last time you spoke to Bertrand was on 14th February 2008 at 1423 - the phone call lasted for 21 minutes and silence time on the telephone was approximately 14% (by comparison with a call on 17th April 2005, this is up from 11%). You spoke to Bertrand about his butterfly collection, and the car crash in which you had been involved. What has happened since mid-February?
You spoke to Bertrand's friend Peter last week - Peter is off to Hong Kong for 3 months. This may be something which you want to discuss.
Bertrand's mother/your aunt, has had her dog placed in quarrantine - this may be something you wish to laugh about.
Other possible subjects you may wish to discuss: the temperature in London today is 25C; you are unhappy in your current employment; your line manager is having an affair with a high profile politician; you are about to leave your wife; you have developed an interest in pre-raphaelite art; you have taken up golf - does Bertrand play golf? Bertrand's football team is Chelsea - Chelsea beat MU yesterday, 2-0 - did he watch the game? Your living room is infested with ants - can Bertrand suggest how to deal with ant infestation?
From a position where my phonecalls with Bertrand would indeed be less than fun-packed, with lots of awkward silences owing to not being able to think of subjects to talk about, my call this time lasted just short of an hour and we bonded much more. And Bertrand was indeed able to make good suggestions about how to deal with the ant infestation. Alongside this Talkmore makes occasional calls to me - which at first is a bit odd given that it is my voice speaking to me - for example, reminding me to buy that bottle of wine for the party tonight. The software has revolutionalised my life and improved my social links and bonds - no doubt about it."
Professors Scancht and Limely, the lead designers on the Talkmore project, commented that they are "incredibly excited" about the results. Professor Limely noted that the software would serve to remedy natural human deficits: "all of us, even those with the best memories, at some time forget things - things that really matter to people - forgetting to ask X how their examination went last week, or enquire after the health of Y - Talkmore means that you're memory will never let you down! Moreover, for those who lack social skills, Talkmore is an important life tool - talking is critical part of creating social bonds, and this social GPS, quite simply helps you to talk. "
The research team are currently exploring with relevant industry concerns how best to licence the software. As Professor Scancht noted, some caution is needed here because the technology opens up the danger of abuse: "Mobile phone companies stand to make a fortune on the basis of Talkmore - simply because this technology does encourage people to talk more. The results from our tests is that individual phone usage increases - and massively - though there is a choice about whether to follow up the conversational suggestions Talkmore provides, most feel obliged to follow up each one."
The research team, who literally stumbled upon this problem domain during a research away day when questioning their disciplinary boundaries, hope that the software will be licenced and available to the public by the end of 2009. Further details about the Talkmore project will be posted on this website in the future.
Please note that in light of this research and arguments over disciplinary boundaries, the School of Experimental Social Science will be renamed the School of Experimental Science and Social Science.